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FAQs
Below are some of are common questions
How long will shipping take?
All orders are shipped directly from our factory in Boksburg, Gauteng, within 10 to 14 working days.
Please note that delivery times may vary depending on the size of your order and the complexity of manufacturing.
Once your order has been dispatched, you will receive a shipping notification with tracking details where applicable.
We are committed to keeping you informed throughout the process and ensuring your order arrives as efficiently as possible.
How do I know if my order is confirmed?
Once you place your order, a confirmation email will be sent to the email address you provided at checkout.
If you selected EFT (Electronic Funds Transfer) as your payment method, please email us your Proof of Payment after completing the transfer.
Sending your Proof of Payment will help us verify your transaction faster and speed up the processing of your order.
If you do not receive a confirmation email within a few minutes of completing your order, please check your spam or junk folder, or contact us for assistance.
Can I change my shipping address after my order is placed?
Yes, you can still change your shipping address even after production has started.
However, it’s important to contact us as soon as possible to avoid any delays.
Please send your updated shipping details along with your order number to our customer service team.
Keep in mind that once the order has been dispatched, we will no longer be able to change the delivery address.